Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing any product.

FAQs

We offer a wide range of high-quality products, including women's fashion, home decor and interior items, kitchen accessories, household products, premium home decoration stickers, home appliances, and car and motorcycle accessories.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

We typically process and ship orders within 24-48 hours. Delivery usually takes 2–5 working days, depending on your location.

Delivery charges vary depending on your location and the weight of the products. You will see the exact delivery cost during checkout.

We accept multiple payment methods, including:
Cash on Delivery (COD)
Mobile Payments (bKash, Nagad, Rocket)
Bank Transfer (coming soon)

Yes! We offer hassle-free returns and exchanges within 3 days of delivery for eligible items. Please ensure the item is unused and in its original condition.

We are extremely sorry for the inconvenience. Please contact our customer service immediately with photos, and we’ll arrange a replacement or refund as soon as possible.

You can reach us through:
Facebook Page: Planet-MART
Email: planetmartbd@gmail.com
Phone: +8801914883029
Live Chat: Available on our website

Yes! We frequently run special offers, discounts, and seasonal sales. Follow us on Facebook and check our website regularly to stay updated.

Absolutely. We use secure payment gateways and take customer data privacy seriously. Your information is protected and never shared without your consent.

Unable to find satisfactory answers ? Contact Support